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FAQ's

How long does it take to receive my crate from the time I place the order?

For our standard crates we aim to dispatch your order in 4-5 working days. If an order is placed on a Friday it will be dispatched the following Tuesday or Wednesday. There may be some variation to this depending on the level of personalization and the size of the order, please let us know if you are working to a strict deadline and we will endeavor to help you meet it! Please remember each of our crates is handmade and takes time.

Once we have created your crate it will be dispatched from our Geraldine workshop and goes on a 2 day delivery service. If you live on a very rural delivery area then there can be some delays but we try our very best to work through these with our customers.

Can I track and Trace my crate?

Yes you can! We can email you the track and trace number, along with some instructions when your crate(s) departs us and then you can track the crate(s) online.

How much is freight going to cost?

Our standard shipping rate any where in New Zealand is $9.95 per item, however our clever calculator will combine items that fit under one courier ticket to save you money.

For example:

  • 1 Little Farm Stable and a Little Farm Delux Fence Set, shipping = $9.95
  • 2 large crates, shipping = $9.95
  • 4 Large Crate Trays, shipping = $9.95

If you would like to make a bulk order of 10 or more crates, talk to us about bulk pricing and freight options.

The description says the timber is not treated- what does that mean?

It means that simply the crate is made from wood that has not had the treatment of chemicals to preserve the timber. This does mean that a long period out in the weather is not going to make your crate last for ever and ever, however if you wish to keep the crate inside it should last for many many years. It also means that little people and pets can chew/lick/climb on our crates with no risk to their health.

I would like to order in bulk- can I do that?

We are happy to talk to you about your order requirements, big or small. Contact us to see if we can help with your  project.

Do you make custom sized crates?

Custom sizes or projects may be possible if you have a particular size or idea in mind. Please just contact us with your requirements and we will do our very best to find a solution for you.

Have a question that we haven't answered? Please fill out the form below and we will be sure to send you an answer!